OUTSOURCE YOUR TESTING TO THE EXPERTS IN PROCESS AND DATA VALIDATION FOR SALESFORCE
Eliminate your Testing Workload, Increase Production Availability and Reduce Costs
All at the Same Time
Companies that use Salesforce frequently find it difficult and expensive to allocate resources to test necessary Release Updates, Critical Updates and Security Alerts. This results in Updates going live in Production without adequate testing, or sometimes no testing at all. Not only does this increase the number of negative incidents in production, but it reduces the value that companies are able to realize from their Salesforce investment.
Adding further complication to the problem, up until now companies have struggled to find a pre-built testing solution that can meet the demands of a modern enterprise cloud application. The available solutions have either been technical toolsets that required significant amounts of personnel time and deep technical skills to utilize, or were technically incapable of analyzing and testing for the number 1 source of problems in Salesforce production environments: Master and Transactional data issues. As a result, for companies utilizing these solutions, over 80% of all production problems ended up passing through completely undetected since these problems live in the production data itself. This effectively reduces the value of the testing solution to a 1 in 5 roll of the dice – Not a great way to ensure that value is being delivered to Salesforce users, nor effective ROI on your Salesforce investment. Unfortunately, this was the state of Salesforce testing for Processes, production Master and Transactional data, Security Models and integrations. That is, until now…
TOTAL TaaS™ from TurnKey Solutions fully outsources your testing workload to experts in both Salesforce and Enterprise End-to-End testing. Built upon the power of TurnKey’s groundbreaking RainierAEV™ Data-Centric testing platform, TOTAL TaaS™ provides pre-built automated testing for much of the Salesforce ecosystem, including Sales Cloud, Marketing Cloud, Service Cloud, and more. Delivered via the cloud, TOTAL TaaS™ for Salesforce utilizes RainierAEV™’s Machine Learning capabilities to scan for your specific setups and customizations to provide a testing solution fully customized to your Org on day 1. As the only Data-Centric testing solution for Salesforce, RainierAEV™ will scan data from Salesforce using Salesforce-approved technology with integrated encryption to protect PII and sensitive data, and will then use Business Intelligence (BI) technology to analyze it. With this information in hand, our TOTAL TaaS™ team members will meet with your process owners to provide specific, optimized recommendations on what combinations of your data that you should test, explaining everything every step of the way. Your team makes the final decisions on what to test, and our team schedules those tests to run fully autonomously from the cloud. When tests run, identified members of your team get e-mails with direct links to auto-generated reports. These individuals can also log into their online dashboards to see what has recently run, what is currently executing, and what they have scheduled going forward. Just a few mouse clicks on the dashboard and your users are looking directly at their visual testing results, including what the Salesforce screens (Classic or Lightning) looked like at every step along the way.
Because north of 80% of all Salesforce production issues are the result of bad or dirty application data, TOTAL TaaS™ leverages RainierAEV™’s Production Analytics™ module to find and help cure these very problems. Production Analytics™ visualizes exactly what your mix of transactions and processes looks like in production, based upon the data actually flowing through those processes. At regular intervals, our TOTAL TaaS™ team members will sit down with your process owners to review and explain this information, compare your current Salesforce environment to prior results, and then advise your team on any recommended updates to your testing targets. The RainierAEV™ platform automatically turns these choices into tests, ensuring that not only are your processes validated, but that your production data is as well. With TOTAL TaaS™ for Salesforce, you will find more problems before they ever get to Production, reducing your support costs, increasing user engagement, and significantly improving the ROI from your Salesforce investment.
As an Enterprise testing platform, TOTAL TaaS™ for Salesforce tests more than just your processes, transactions and production data. We also cover the testing of your Platform Integrations, which includes the ability to functionally test both upstream and downstream applications for comprehensive End-to-End validation. Your Security Model is also tested on multiple levels. You will be able to make sure that your complete, cross-application business processes run as they should, for the right people, for all of your different data types and combinations. And, all of this testing is provided by our TOTAL TaaS™ team, freeing your personnel to focus on the more important aspects of your business.
 Source: Winshuttle Field Survey 2017
TOTAL TaaS™ for SALESFORCE ADVANCED FEATURES
Security Model, SoD & Regulatory
TOTAL TaaS™ for Salesforce will perform testing on different Groups, Roles, Profiles and more, allowing you to validate security from the Model level. Areas of concern are automatically highlighted and precisely documented, allowing you to quickly focus and rectify problems.
Checks for Separation of Duties (SoD) violations are automatically performed by our team on a cadence that you choose, specifically identifying problems and why they are problems, allowing you to quickly implement remediations with full Forensic tracking support for your Audit team.
TOTAL TaaS™ provides a wide range of out-of-the-box reports and gives you the option to request fully customized reporting to meet regulatory compliance or other types of unique needs.
Interactive, Customizable Reporting
TOTAL TaaS™ for Salesforce provides a wide range of out-of-the-box, interactive visual reporting that hides unnecessary information while highlighting relevant, important results. This capability allows you to focus in on issues requiring your attention faster and more seamlessly, significantly reducing management time and avoiding oversight of important results.
TOTAL TaaS™ for Salesforce gives you the option to request fully customized reports and receive them in just hours or days, providing exactly the information that you, your management, audit team and regulatory compliance officers require.
Change Management Validation
Whether you are new to Salesforce or have been using one of the Salesforce Clouds for years, changes to your Org are an on-going reality. The technology behind TOTAL TaaS™ for Salesforce automatically captures these changes, such as from new Master data, Release and Critical Updates, or new customizations, and then comprehensively tests for impacts by analyzing the effects upon your application data and changes to its processing. Based upon this deep inspection, TOTAL TaaS’s™ RainierAEV™ specifically identifies tests that need to be run and then auto-creates and runs autonomous tests to thoroughly validate the impacts. Unlike other solutions that focus primarily on processes, RainierAEV™ analyzes to the individual transactional data level by field, ensuring accurate and complete testing coverage for the change. You get report notifications in your mailbox that link to interactive displays which identify and show the visual results of testing for all of the affected data combinations. Gone are the days of ‘surprises’ caused by unintended interactions or side effects that only occur with specific sets or combinations of Master data, allowing you to implement changes confidently and without impact to your production Org.
Deep Data Search
Because TOTAL TaaS™ for Salesforce is based upon the RainierAEV™ Data-Centric testing platform, you have complete access to all of your tests, test data and execution results 24 hours a day, 365 days a year. And because RainierAEV™ tracks and manages all application and testing data down to the field level, at any point you can query the system to see exactly what sets of data have been tested, how they were tested, when they were tested, and the precise results. This can significantly help in performing root cause analysis, letting you spend less time researching problems while increasing the production availability of Salesforce.